Terms & Conditions


Terms and conditions of use of the site subrack.eu of M.D.W. Srl

The site subrack.eu owned by M.D.W. Srl is an online service provided by M.D.W. Srl (hereinafter "MDW"). Its use is subject to acceptance of the terms and conditions set forth below. If you do not intend to accept these conditions, please do not use the site.

Copyright and Copyright

All contents of the site subrack.eu, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright and trademark protection legislation (Law 22 April 1941 n.633 and subsequent amendments, Royal Decree n.929 of 21 June 1942 and subsequent amendments) and are covered by copyright.
The subrack.eu site may also contain images, documents, logos and trademarks of third parties who have authorized (including through their representatives) MDW to publish them on the subrack.eu site. The aforementioned third-party material is also protected by copyright and trademark protection legislation and is covered by copyright. Except for strictly personal uses, it is not permitted to copy, alter, distribute, publish or use the contents of this site without specific authorization from MDW.

Limits of Liability

The information contained in the subrack.eu site is provided in good faith by MDW and is periodically updated and verified. MDW will ensure that the information contained in the Site meets, to the greatest extent possible, the requirements of reliability, correctness, accuracy and topicality. MDW, however, is relieved of any responsibility for any errors or inaccuracies in the content of such information.
In no event shall MDW be liable for any direct or indirect damage arising from the use of the information contained in this site or the contents of this site. Consequently, the person who has made decisions on the basis of the information contained in this site is also fully responsible for them.


MDW is not responsible for the content of any other site that may be accessed from the subrack.eu site or through which this site may be accessed. Those who decide to visit a site linked to the site do subrack.eu do so at their own risk, assuming the responsibility of taking all necessary measures against viruses or other destructive elements. MDW informs that it has no control over the content of such sites and as a mere third party has no responsibility for the content and material, including advertising, disclosed on such sites or for the products or services offered. Such products or services are in no way sponsored, shared, or endorsed by MDW.

Messages and information sent via the website

The user assumes all responsibility for the content of the messages sent, recognizing himself solely responsible and declaring and guaranteeing to have legitimately acquired the contents, relieving MDW - as well as the companies and / or subjects connected to it or controlled by it, its representatives, employees and any partner of MDW - from any consequent claim for damages or recourse, indemnifying MDW from any liability arising from claims or actions of third parties against MDW, the companies and the aforementioned subjects for damages deriving from the behavior of the user or persons authorized by the user to access the MDW.
site Any information and material provided by any user through the Website will not be considered confidential or confidential in nature. Therefore, MDW reserves the right to freely use such information and material in the manner it deems appropriate. Anyone who sends material and / or information guarantees that the same is publishable and agrees to indemnify and hold harmless MDW from any action by third parties in relation to such materials and information.

Use for lawful purposes

The user undertakes to use the site subrack.eu and its services exclusively for lawful purposes and, in any case, without infringing the rights of any third party and paying particular attention to data protection regulations, laws on the protection of intellectual and industrial property, the protection of personal data, current regulations on computer crime and telecommunications legislation.

Terms and conditions of payment


An online contract of sale means a distance contract for goods and/or services concluded between a supplier (M.D.W. srl) and a customer (natural person holding a VAT number or company) within a distance selling system organized by the supplier to be used via the internet.


Orders placed on the site are processed, unless otherwise agreed, in the shortest possible time; generally within 5* working days from order confirmation for goods available in stock. If one or more products ordered are not available because they are temporarily out of stock or have been discontinued, it is MDW's right to replace the aforementioned products with equivalent or superior items, if replacement with similar products is not possible, a similar article will be proposed by written communication. It is the right of MDW to process an order partially if one or more ordered codes have been discontinued or otherwise unavailable.


*Exceptions to the above times are goods to be produced, in part or in full; to be assembled, in part or completely; to be processed on customer specifications; to import. The work on drawing or project are managed with a written offer in which the processing times are indicated.

The subrack.eu and armadi-rack.it websites are property of:

M.D.W. srl

Bologna Chamber of Commerce
R.I./C.F./P.I. IT02766841205 - REA 465866

Registered office:

Piazza Minghetti, 4/D
Bologna 40124 BO


Via Edmondo De Amicis 7
Casalecchio di Reno 40033 BO 

M.D.W. S.r.l. (hereinafter MDW) is the subject Supplier of the products and services Object of the Online Contract.


For greater clarity, the selling prices of the products displayed are generally indicated both net and inclusive of VAT and any other tax. Except in cases where otherwise specified, the shipment must be considered charged to the customer, the amount of the shipment (function of weight, volume, value of the goods, destination, payment method and carrier) has been unified for simplicity and will be clearly displayed before the completion of the order.
The purchase contract is finalized through the exact compilation and consent to the conditions, expressed through the "online" adhesion, at the end of the procedure an email will be sent confirming the successful completion of the order. The ordered goods travel, unless otherwise indicated by the Customer, with a transport document DDT in which the goods and quantities are indicated but not the prices.


Bank Transfer in advance

In case of payment by bank transfer in advance, what was ordered by the Customer can be kept busy, at the discretion of the sales office, until registration of payment.
This payment must be received within 5  working days from the date of acceptance of the order. After this deadline the order is considered automatically canceled.

Credit card, prepaid credit card, PayPal

These transactions are managed through the PAY PAL circuit, the credit cards accepted are all those that rely on the Visa and Mastercard circuits.

MDW is not able to know in any way, in whole or in part, the buyer's credit card information.

All information concerning the Credit Card is managed at the highest levels of security directly within the site that manages the PAYPAL transaction.

In no archive owned by MDW are contained, stored or processed data relating to Credit Cards, Pre-Paid Cards or other cards. For these reasons, MDW cannot be held responsible under any circumstances for any fraudulent and improper use of credit cards by third parties.

The cancellation of an order is possible up to one day before the shipment of the goods, except in the case of custom products or made expressly for the Customer.


Delivery time

The shipment of items in stock takes place on average within 5 days of ordering, unless otherwise indicated.

After shipment, the actual delivery time to the customer depends on the chosen courier and the destination.

Packaging and shipping costs

The cost of shipping is a function of weight, volume, destination, payment method and carrier.
It is always possible to know the exact cost of shipping before finalizing the order simply by placing the products in the cart.

The shipping cost also includes packaging and INSURANCE which is valid only for goods "ACCEPTED WITH RESERVE".

In all cases where the goods arrive at their destination with packages not in perfect condition, the goods must be accepted with reserve, this wording will be affixed to the receipt that the courier asks to sign by adding a


(dents, marks, abnormal noises moving the packaging). In case of unreserved acceptance, the right to refer to the courier's insurance automatically lapses.

It is also possible, for each order, to request delivery carriage forward, in which case it will be necessary to indicate in the order the courier and the subscription number.

Delivery is intended at the house number of the address indicated when ordering, no courier makes deliveries to the floor.


All products sold on the site are covered by a warranty by our company. This warranty is by law 12 months for all users.

To activate the warranty support for a product purchased on the site fill out the form in this specific section


Cancel an order

It is possible to CANCEL AN ORDER placed on the site subrack.eu by giving TIMELY NOTICE in response to the order confirmation email.

THE CANCELLATION TAKES EFFECT ONLY IF THE GOODS HAVE NOT YET BEEN SHIPPED otherwise the Customer must exercise the right of withdrawal governed by law as described in the next paragraph.


In case of canceled order, the Customer is entitled to a TOTAL REFUND OF ANY AMOUNT PAID.

If the Customer refuses to accept a shipment of an order not canceled or canceled out of time, he will be charged the costs incurred by MDW for sending and returning the package itself.

For all orders placed on the site, the IP number of origin is recorded in order to uniquely and incontestably identify the computer of origin.


Right of withdrawal

Purchases on the subrack.eu website are subject to the discipline of Legislative Decree 206/05, dictated on distance contracts, in cases where the delivery of the goods takes place at the buyer's home, as these purchases are completed outside the business premises.

The Community legislation more commonly known as "Right of Withdrawal" provides that this right can be exercised only by natural persons (consumers) acting for purposes that can be considered unrelated to their commercial activity. The right of withdrawal, therefore, can not be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Purchases made by retailers or by persons who for any reason purchase for resale to third parties are also excluded from the right of withdrawal.

What it consists of: the consumer has the right to withdraw from the contract within 10 working days of receipt of the goods, returning the goods subject to withdrawal to the seller, who will refund the price of the returned goods. It should be noted that in the case of premium operations (the so-called promotions), in which the purchase of an asset is combined with another good that is sold at a ridiculous price or even given away, the right of withdrawal will be legitimately exercised with the return of both goods subject to purchase, given the constraint of the accessory nature of the good in promotion compared to the first.

The right of withdrawal does not apply to audiovisual products or computer software delivered sealed, which have been opened by the consumer. The right of withdrawal is not allowed on the software if the customer has registered it in his name.
To exercise this right it is necessary to have the following documents and data:
• original invoice (indicates the order, invoice, customer number)
• in case of partial withdrawal, in addition to the purchase invoice, the article code (s) of the products
• bank details on which to obtain the transfer (Code CIN - ABI - CAB - Current account consisting of 12 alphanumeric characters of the invoice holder)

The procedure is as follows: the communication must be sent by registered letter with return receipt within 10 working days from receipt of goods. This communication can also be anticipated by email as long as it is confirmed by registered letter with return receipt within 48 hours. The registered letter should be addressed to: 

M.D.W. srl

Bologna Chamber of Commerce
R.I./C.F./P.I. IT02766841205 - REA 465866

Registered office:

Piazza Minghetti, 4/D
40126 Bologna, Italy


Via Edmondo De Amicis 7
40033 Casalecchio di Reno, BO

The registered letter must contain the declaration of intention to exercise the right of withdrawal, indicating all the data mentioned above (order number, invoice and customer code, article code of the products to be subject to withdrawal, bank details).

How to make the return shipment: after activating the withdrawal procedure it is necessary to insert the original packaging containing the goods in a special packaging, so as to safeguard the original packaging of the products from any damage, writing or alteration. MDW reserves the right to refuse the goods received in the event of failure to comply with the procedure indicated above. The goods must be shipped at your own expense within a maximum time of 20 days from receipt to the following address:

M.D.W. srl

Via Edmondo De Amicis 7
40033 Casalecchio di Reno, BO

In the shortest possible time and in any case within 30 days of receipt of the notice of withdrawal, the Consumer will be credited with the sums paid. The only costs charged to the Customer are those related to the return of the product.


The products subject to withdrawal must arrive at our warehouses by courier in special protective packaging and complete with box and accessories in perfect condition (they must be returned in the same condition in which they were sold, they must be SOLD AS NEW).

Products whose packaging, accessories, or the product itself shows signs of wear (including scratches, writing, label marks on the packaging) will be refused and returned to the customer at his expense.

Shipments of components or products that do not contain original packaging, accessories and manuals, which have been made without having requested authorization to return or made without following the sending methods indicated by Customer Service, will not be considered valid for the purpose of the Right of Withdrawal. In such cases, the transport costs related to the return will be charged to the customer.

Replacement item for incorrect shipment

The product replacement procedure for incorrect shipment can be activated when a product other than the one the customer ordered has been mistakenly shipped and, therefore, not present in his order. The procedure can be activated within 8 calendar days from the date of delivery of the goods.
The activation of the service can be done by contacting Customer Service
Before activating this service it is advisable to compare what has arrived with the technical description of the article on the site, where you can view a detailed photo of each item and its main technical characteristics.
Shipping costs are charged to MDW and the shipment must be made by the courier indicated by Customer Service.
The item must be returned in the state in which it was delivered, therefore without signs and writings of any kind on the package and without having been opened or used in any way. We recommend to use a rigid box and special packaging that protects the item from damage during transport. The opening of the package will be allowed, as indispensable, only in the event that the packaging does not allow the verification of the ordered product with respect to the one delivered.
In the event that the item on the purchase invoice is no longer available, Customer Service will issue a Credit Note or bank transfer to the customer's current account. The amount of any credit note or bank transfer will be calculated taking into account any discounts and promotions on the purchase invoice.

Item delivered not working

The Dead On Arrival (DOA) procedure requires that goods are returned using a rigid box containing the original packaging. The latter must be absolutely free of any writing or tear, complete with all the accompanying material and internal protections to preserve its good condition during transport.

Incomplete article

This service can be activated within 8 days of receipt of the goods and if the same is not complete with all its parts or accessories supplied.
Before activating this service it is advisable to compare what has been delivered with the technical description of the article, as well as the accompanying material described on the site.
The activation of the service can be done by contacting Customer Service.


Damage to goods during transport

In the event that the courier makes the delivery with visibly damaged packaging, it is advisable to accept the goods "with reserve" by affixing on the transport document the reason "Goods with visibly damaged packaging".
The Customer must then contact, no later than 8 days, the Customer Service who will open a damage practice for the replacement of the goods. The same procedure must be activated in the manner indicated above even in the event of damage to the product.

Contacting Us

Support: info@armadi-rack.it

Phone: +39 051.592119

About Us

M.D.W. srl Chamber of Commerce, Bologna
REA n° 465866
PI/CF 02766841205

Legal office:Piazza Minghetti, 4/D
Bologna 40124 BO, Italy

Operating office:Via Edmondo De Amicis 7
Casalecchio di Reno 40033 BO, Italy